Trade terms

When you submit an order, please fill in your information completely, as we need to understand your business attributes and provide the best solution based on your order quantity. Of course, this will not collect your personal privacy information, and we will not disclose your personal information online.

Tax provisions
Each product we sell does not include taxes upon arrival in the destination country, as taxes need to be paid by the purchaser to the country where they are located. Please consult the relevant authorities in your country regarding taxes (except for orders shipped via DDP, which already includes taxes in your country).

Delivery Policy

Transportation plan: The transportation plan we provide includes: for personal consumption orders, we offer courier services such as FedEx, DHL, UPS, etc; DDP transportation to door service; For bulk purchasing customers, we offer sea or rail transportation, container or LCL transportation, which requires you to have the ability to complete customs clearance. Our sales consultants will provide support and assistance for you.

Delivery time: We will process the shipment within 1 working day after receiving the order and inform you of the progress via email; If it is a retail product order, we will ship it within 2 working days; If it is a bulk purchase order, we will notify you by email of the production and delivery cycle, and provide you with a transportation plan and delivery time.

Free shipping policy: We offer free shipping services in some regions, including the United States, Canada, European Union countries, South Korea, and Japan. This free shipping service uses DDP shipping and takes 20-45 days to transport. The time required varies in different countries. If you have any questions, please consult a sales consultant.

Shipping time: For personal consumption orders, depending on the purchase quantity and product, international express delivery and DDP can be selected for shipping. The cost of international express delivery is not within the scope of free shipping, but the usual shipping time is 5-8 days after shipment; The transportation time for DDP is 20-45 days.

Service scope: DDP transportation is limited to the United States, Canada, and European Union countries only; Sea or rail transportation, container or LSL transportation methods can usually cover all countries around the world (some island regions do not support it), and the transportation time takes 30-60 days. Our sales consultants will provide you with the best solution.
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Return and Refund Policy
Return conditions: If you receive a product with quality issues (such as quality problems, style problems, or quantity problems caused by factory production or shipping processes), you can apply for a return from us. Regarding the return address: We have established after-sales cooperation organizations in different countries and regions. Please consult our sales consultants.

Return shipping fee: The return shipping fee is borne by the seller, and the processing time for returns and exchanges is within 2 working days after you submit the application.

Refund method: To apply for a refund, the following conditions must be met: 1. There are quality issues with the product, such as severe breakage, severe deformation, or non-human factors causing breakage; The received product does not match the ordered product; The received product cannot meet the usage requirements; The quantity of products received does not match the order quantity. We will confirm the situation with you and arrange the refund process for you. The refund process takes 4 working days, and then we will arrange to refund the payment to your account in the most convenient way.